Shipping policy
Processing Times: All orders are shipped within 2-7 business days of receipt.
Shipping Information:
Ground shipping methods within the USA (UPS Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail, FedEx Home Delivery, FedEx Ground) will take anywhere from 2 to 7 days to reach a destination, plus 1 to 4 days processing time.
Tracking:
For orders placed through this website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the shipper's websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance.
Insurance & Damage Claims:
All shipments are insured for their full replacement value. If you receive an item that was damaged during shipment, please contact our customer service team to arrange for a replacement.
Damage or Broken
Valid Proof:
If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.), with valid proof provided:
1) Suppliers request to return or refund:
Everything Bedding & Beyond will provide a prepaid return label within 3-5 business days and issue the refund within 3-7 business days after the logistics information shows the return in transit.
2) Suppliers don't request return any more:
Suppliers must issue a refund within 3-5 business days or arrange product reshipment within 5 business days. (If items are out of stock, a direct refund may be issued instead.)
- Outer packaging with waybill. - Full product image. - Detailed defect images. - Functional videos where applicable. Evidence must be clear, complete, and unedited.
For orders placed through this website, our shipping rates and methods are as follows: